Designing services for better experiences

We work side-by-side with progressive leaders and their teams to power design and transformation initiatives. Our way of working ensures successful change by providing a new set of mindsets, methods and tools to tackle organisational resistance and complexity.

Our services connect human needs with business goals

  • Understand where you are today + create the case for change

    • Research with the people who use and deliver your service

    • Expert review of documentation, systems and processes

    • Health check results dashboard

  • Understand your opportunity in depth and the investment case

    • Detailed research that ‘pops the hood’ on what users need, and how your organisation responds

    • Useful tools to understand and communicate research insights

    • Future state vision and experience design

    • Transformation priorities and roadmap

    • Opportunity and investment case

  • Navigate the technology market and make a selection that achieves your vision

    • Tailored evalution approach to complement your procurement policies

    • Market scan and vendor engagement

    • Facilitated user testing, expert reviews and vendor demo sessions

    • Detailed business case

  • Set a path for the successful delivery of your vision

    • Detailed delivery planning

    • Vision/vendor alignment

    • User adoption and readiness planning

    • Success measurement and benefit realisation planning

  • Hold the course to realise the benefits of your investment

    • Change adoption planning and delivery

    • Success measure and benefit tracking and analytics

    • Remediation and risk response planning

    • Tactical, targeted adjustments to solution to support adoption and benefits

  • Test the experience to confirm impact

    • Design and delivery of a protoype

    • Experiment implementation and management

    • Results analysis and reporting

Here’s some of the ways we can combine and tailor services to suit your goals…

  • Helping leaders put recruitment and onboarding back in focus

    • Specialised STCK services to help you elevate recruitment and onboarding as the strategic functions they deserve to be

    Learn more.

  • Guiding leaders and teams through collaborative strategic problem-solving

    • Workshop strategy and design

    • Stakeholder engagement strategy

    • Workshop materials development

    • Experienced, confident workshop facilitation

    • Workshop outcomes and outputs packaging

Have you got a problem
we could help with?

Tell us more and we’ll be in touch.