Curating services for better experiences
We work side-by-side with progressive leaders and their teams to power design and transformation initiatives. Our way of working ensures successful change by providing a new set of mindsets, methods and tools to tackle organisational resistance and complexity.
Our work philosophy
People first,
technology
second
We do with
not to
Design for
‘living services’
Unite transformation, design and adoption practices under
an integrated approach
Our approach helps you navigate complexity
to achieve your business outcomes
While we have a set of tools and frameworks to help align strategy with solution and then action, our practice focuses on how to move concepts from the abstract to the concrete. STCK knows that complexity is normal and the need to influence and nurture support is done with evidence, transparency and collaboration.
Our integrated approach is flexible but sequenced, which allows us to offer a range of ways to deliver based on your needs, including:
Strategic workshop design and facilitation
Guiding teams through collaborative strategic problem-solving
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Helping you design better product and service experiences with stronger foundations to drive value for your customers, employees and partners through a focused initiative.
Experience-led tech selection
Make tech decisions users love, adopt and get real returns
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With deep expertise in experience, we have tailored methods and tools that accelerate your procurement, ensuring what you implement is loved, adopted and delivers the right ROI.
Service diagnosis
Rapid understanding to frame your challenge
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Helping you pinpoint key drivers of pain and identify opportunities to deliver a better experience
Understand your service’s performance against the experience customers want
Form a holistic picture of how your organisation enables your service
Identify areas to improve and treat key drivers of pain in the customer and employee experiences
Get in touch
Strategy validation
Running experiments and prototypes to confirm value
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Designing and delivering targeted testing initiatives that gather the evidence needed to ensure your strategy is delivering the right value.
Design projects
Mobilising a team to design for product and service success
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Helping your people and stakeholders come together to drive momentum for meaningful action through focused, collaborative effort.
Tiger teams
Dedicated team for targeted problem-solving
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Helping you get started with a ready-made team of skilled experts who know what it means to work together to rapidly build momentum, bring shape to an emerging challenge and demonstrate value.
Have you got a problem
we could help with?
Arrange a discovery call with STCK Director Steve Graham