Curating services for better experiences

We work side-by-side with progressive leaders and their teams to transform experiences. Our way of working ensures successful change by providing a new set of mindsets, methods and tools to tackle organisational resistance and complexity.

Our work philosophy

People first,
technology
second

We do with
not to

Design for
‘living services’

Unite innovative practices with an integrated approach

Our people

  • Principal, Solution Adoption & Implementation

    As STCK's bridge between human-centered design and change, Cate brings nearly two decades of transformation experience to Australian organisations. With a background in both change management and service design, she sees change through a uniquely practical lens, crafting solutions that encourage people to adopt and drive benefits for businesses.

  • Director

    Stephen views experience design as a strategic necessity. With a talent for systems thinking and strong empathy, he connects customer and employee touchpoints to tangible business outcomes. His expertise in innovation, service design, and commercial strategy helps organisations move beyond surface-level improvements, creating meaningful and sustainable customer experiences.

  • HR Principal

    Jon brings the employee experience perspective to experience design at STCK, drawing from his extensive background as a people and culture executive. With a particular passion for helping clients benefit from our ROX™ services, Jon draws on his expertise in data-driven decisions and understanding the experiences and services critical to enabling future-ready HR functions.

Clients we’ve helped

Since 2020, we’ve helped dozens of organisations (commercial, public and not-for-profit) tackle complex problems and create lasting change.

Have you got a challenge
we could help with?

Tell us a little about it and we’ll be in touch to discuss more.