It started with sharing a snack, turned into meal and then we ended up catering a whole party… 

Delivering tactical and strategic value for KFC experiences 

Over the past three years, STCK has worked closely alongside KFC leaders and teams to create both tactical and strategic shifts to employee, customer and partner relationships. 

Our work together has spanned a range of needs and focus areas – from restaurants through to back-office functions – but has always anchored back to one thing: helping set up KFC people to create great experiences for each other and customers. So far, our partnership has driven strategic impact across 12 projects and counting, covering many of our service offerings, including: 

  • Experience strategy and design

  • Service model design

  • Experience-led technology selection

  • Collaboration and co-design

  • Adoption (change management) strategy

  • Shared services proposition design

  • Internal communication and engagement strategy

  • Service prototyping and experiment facilitation

  • Conference presentation and facilitation

  • Governance design

  • Role capability design

For KFC, this partnership has helped them start to grow their experience capability in-house as they build confidence in delivering both tactical, discrete experiences to specific services or audiences and also forming a strategic approach that brings the whole business together to drive great experiences at scale. 

Recognition for our impactful partnership

In mid-2024, KFC recognised STCK’s contribution to their People and Culture programs by honouring us with the Above the Line award for category supplier of the year. This award was particularly special to us as it capped off a series of projects to reimagine how KFC recruits and onboards its next generation of restaurant team members and choose the right technology to help make these exciting changes a reality.

“You are honorary KFC team members by now,
I'm excited about everything we will achieve together
to unlock crave-worthy experiences” 

- Michelle DeLuca, KFC SOPAC Chief People Officer

Want to create exceptional experiences?
No matter where you are on your journey, STCK is here to help

Arrange a discovery call with STCK Director Steve Graham